Warranty & Repairs
GUARANTEED FOR LIFE, EVEN IF YOUR PUP DESTROYS IT®
We stand behind our products and are proud to offer a lifetime warranty. If your pup successfully manages to break or destroy your gear, just mail it in—we’ll repair whatever’s broken.
Although we have an incredibly lenient returns policy, there are a few rules we don’t make exceptions for after the 30-day return period is over:
- No refunds or exchanges, even for unused items
- No size or color changes unless the original option was discontinued
- All repairs must start with sending in your items first
How it works
Step 1
Fill out the form below to get started
Step 2
Send in your gear to be repaired
Step 3
We’ll fix it up and send it back within a week or two of receiving it.
We do our best to process repairs within two weeks of receiving them. There aren’t a lot of updates throughout the process, so we appreciate your patience while we get it fixed as quickly as possible.