atlas pet company repairs rack with harnesses and leashes with lifetime warranty getting repaired

Returns & Repairs

We stand behind our products and are proud to offer a lifetime warranty. If your pup successfully manages to break or destroy your gear, just mail it in—we’ll repair whatever’s broken.


We want you to love your APC gear. If you don’t, you can return your order for a full refund within 30 days of your order date. Gear must not be used, dirty or damaged, and it must include the original packaging. Used, dirty, or damaged gear will incur a $10 restocking fee per item.

There are a few rules we don’t make exceptions for after the 30-day return period is over:
▪ No refunds or exchanges, even for unused items
▪ No size or color changes unless the original option was discontinued
▪ Personalized products are nonrefundable but can be repaired.

All repairs must start with sending in your gear first.
We’ll cover the cost of the repair and shipping it back to you, but you’ll have to cover the cost to send it in.
We do our best to process repairs within two weeks of receiving them.

Atlas Pet Company Lifetime Guarantee. Guaranteed for life, even if your pup destroys it. Durable lifetime leash that is repairable.

Lifetime Guarantee

At Atlas Pet Company, we're not just about creating high-quality pet gear; we're about ensuring it stands the test of time and adventure. That's why we offer a promise that's as durable as our products: guaranteed for life, even if your pup destroys it®.

Understanding that accidents happen and playtime can get rough, we've established a Repair Program to breathe new life into your well-loved gear. Whether it's been chewed, torn, or worn, we see these marks as stories of adventure, not just signs of damage.

Here's how we help:
Send your item back to us, and we'll fix it up, ensuring it's ready for more adventures.

Choosing repair over replacement not only saves your favorite gear but also supports our commitment to sustainability. Let's extend the life of your pet's favorite accessories together, keeping the adventures going and the memories coming.

the atlas pet company inventory rack

Returns & Exchanges

We understand that finding the perfect fit for your pup online can be challenging. To ensure you and your best friend are completely satisfied with your purchase, we offer free 30-day returns & exchanges.

Navigating sizes can sometimes feel like a guessing game, especially if your pup is between sizes.
We've got you covered - go ahead and order both sizes, and simply return the one that doesn't fit.

While we encourage you to try the gear on your pup, we ask that items returned are in new condition.
A $10 restocking fee applies to damaged or dirty gear.



Have a question that isn't in our Help Center? Send us an email and we'll get back to you as soon as possible.