GUARANTEED FOR LIFE, EVEN IF YOUR PUP DESTROYS IT®
We stand behind our products and are proud to offer a lifetime warranty. If your pup successfully manages to break or destroy your gear, just mail it in—we’ll repair whatever’s broken.
Although we have an incredibly lenient returns & repair policy, there are a few rules we don’t make exceptions for after the 30-day return period is over:
- No refunds or exchanges, even for unused items
- No size or color changes unless the original option was discontinued
- All repairs must start with sending in your items first. We'll cover the cost of the repair and shipping it back to you, but you'll have to cover the cost to send it in.
We do our best to process repairs within two weeks of receiving them. There aren’t a lot of updates throughout the process, so we appreciate your patience while we get it fixed as quickly as possible.