We want you to love your APC gear. If you don’t, you can return your order for a full refund within 30 days of your order date. Gear must not be used, dirty or damaged, and it must include the original packaging. Used, dirty, or damaged gear will incur a $10 restocking fee per item.
There are a few rules we don’t make exceptions for after the 30-day return period is over:
⦿ No refunds or exchanges, even for unused items
⦿ No size or color changes unless the original option was discontinued
⦿ Personalized products are nonrefundable but can be repaired.
All repairs must start with sending in your items first. We’ll cover the cost of the repair and shipping it back to you, but you’ll have to cover the cost to send it in. We do our best to process repairs within two weeks of receiving them.
GUARANTEED FOR LIFE, EVEN IF YOUR PUP DESTROYS IT®