Warranty & Repairs
We stand behind our products and are proud to offer a lifetime warranty. If your pup successfully manages to break or destroy your gear, just mail it in—we’ll repair or replace whatever’s broken.
Although we have an incredibly lenient returns policy, there are a few rules we don't make exceptions for after the 30-day return period is over:
- No refunds or exchanges, even for unused items.
- Collars are the only items that can be resized.
- No color changes can be made unless the original color was discontinued.
- All repairs must start with sending in your items first.
We do our best to process repairs within two weeks of receiving the gear. There aren't a lot of updates throughout the process, so we appreciate your patience while we get it fixed as quickly as possible. 🙂