GUARANTEED FOR LIFE, EVEN IF YOUR PUP DESTROYS IT®
We want you to love your APC gear. If you don’t, you can return your order for a full refund within 30 days of your order date. Gear must not be used, dirty or damaged, and it must include the original packaging. Used, dirty, or damaged gear will incur a $10 restocking fee per item.
There are a few rules we don’t make exceptions for after the 30-day return period is over:
▪ No refunds or exchanges, even for unused items
▪ No size or color changes unless the original option was discontinued
▪ Personalized products are nonrefundable but can be repaired.
All repairs must start with sending in your gear first.
We’ll cover the cost of the repair and shipping it back to you, but you’ll have to cover the cost to send it in.
We do our best to process repairs within two weeks of receiving them.
BUY IT FOR LIFE
LIFETIME GUARANTEE
We get it—dogs chew things. But that doesn’t mean you need to toss your gear. Our Repair Program is here to bring it back to life, no matter how it got damaged. Chewed, torn, or worn—we’ll fix it for as long as you own it.
To get started, start your repair below to select items to send in, update your address, and get a prepaid shipping label for $5. You’ll send it in first, we’ll take care of the rest.
Most repairs are completed within two weeks of receiving them, but we recommend allowing 2–3 weeks total to account for shipping.
Want to check the status after sending it in? You'll see a tracking link in your Repair Confirmation email. (Search for "Your APC Repair")
Satisfaction Guaranteed
RETURNS & EXCHANGES
We understand that finding the perfect fit for your pup online can be challenging. To ensure you and your best friend are completely satisfied with your purchase, you'll have 30 days from when it was delivered to return or exchange your order.
When you opt-in for Protected Checkout, your return shipping label is included, allowing you to return any item(s) in your order for a refund or exchange for FREE. If you decide not to buy return coverage you can still return your items, but you will be responsible for the cost of the return shipping label.
While we encourage you to try the gear on your pup, we ask that items returned are in new condition. A $10 restocking fee applies to damaged or dirty gear.
WE'RE HERE TO HELP
Questions?
Have a question that isn't in our Help Center? Send us an email and we'll get back to you as soon as possible.