Returns & Exchanges
If you don't love your gear when you first get it, you can return your items for a full refund up to 30 days after you get your gear. We know we're the only place you can get our products from, so it's okay to test out the gear and still send them back if you don't like them. All returns must be sent back within 30 days of receiving your order.
Although we have an incredibly lenient returns policy, there are a few rules we don’t make exceptions for after the 30-day return period is over:
- No refunds or exchanges, even for unused items
- No size or color changes unless the original option was discontinued
- All repairs must start with sending in your items first. Start your repair here.
After three years in San Francisco, we've decided to hit the road! We're living in a 4x4 Sprinter Van, traveling the country, meeting more of our incredible customers & followers. We'll be working with local animal shelters to organize meetups where you'll be able to volunteer with shelter pups, as well as get exclusive gear only available if you meet up with us in person!
Follow our trip below and let us know if you have any shelters or other dog organizations we can work with.