Absolutely. We know dogs can surprise us with creative ways of destroying your favorite things. We built our products to be repaired and reuse the clamps & hardware, but if they've somehow managed to destroy the whole thing, we'll replace your item for life.

Standard 7-10 days: $5

Express 1-2 days: $20

All repairs are processed through our Repairs form. We'll cover postage to ship the repaired gear back to you, but you'll have to cover postage on items more than 30 days old. 

We do our best to process repairs and exchanges within 7-10 days of receiving them.

Including your order number, email or phone number, and return address with your item is incredibly helpful to speed up the repair process.

No size changes are allowed beyond the 30-day return period.
As of November 1st 2021, resizing is no longer covered under our Lifetime Warranty.

No, all products are rebuilt in their original color unless the color has been discontinued.

We recommend our Lifetime Lite adjustable collars for smaller pups. The Lifetime Collar was designed with larger dogs in mind and might seem bulkier on dogs under 15lbs. 

You can follow this guide to make sure the harness is fitting properly. We recommend keeping the harness snug against their fur so it doesn't get looser during use.

Unlike other "climbing rope" dog products, all of our leashes and collars are made from real climbing rope which isn't offered in reflective options because of durability and ultimately safety. Because of this, we recommend our Lifetime Harness that uses reflective stitched webbing throughout.

Unfortunately we're unable to make custom products. We recommend the Lifetime Lite adjustable leashes or Lifetime Lite Collars if you’d like to choose your own length/size.