We've tried to think of everything but if you don't see an answer to your question above, send us a message at support@atlaspetcompany.com!
Common Questions
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Unfortunately not. While the materials we use are more durable than most, because they're still made from rope or webbing, your dog can still damage them. Our products are designed to be rebuilt and repaired for life, you just have to send it in.
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Absolutely. We know dogs can surprise us with creative ways of destroying your favorite things. We built our products to be repaired and reuse the clamps & hardware, but if they've somehow managed to destroy the whole thing, we'll replace your item for life.
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All repairs are processed through our Repairs form. We'll cover postage to ship the repaired gear back to you, but you'll have to cover postage on items more than 30 days old.
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We do our best to process repairs and exchanges within 7-10 days of receiving them.
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Create an account to view your order number/s here.
Once you've created an account you will be able to see your past orders.
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Including your order number, email or phone number, and return address with your item is incredibly helpful to speed up the repair process.
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No size changes are allowed beyond the 30-day return period.
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No, all products are rebuilt in their original color unless the color has been discontinued.
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We recommend measuring your existing collar to figure out the best size for your pup. Because the collar is designed to slip over your dog's head, be sure to add some length so it's still comfortable to slip on. The Lifetime Collar is designed to sit a little looser on their neck, so if you think they're between sizes, chose the larger size. We also recommend our Lifetime Lite adjustable collars for pups that fall between sizes.
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Unlike other "climbing rope" dog products, all of our leashes and collars are made from real climbing rope which isn't offered in reflective options because of durability and ultimately safety. Because of this, we recommend our Lifetime Harness that uses reflective stitched webbing throughout.
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We recommend our Lifetime Lite adjustable collars for smaller pups. The Lifetime Collar was designed with larger dogs in mind and might seem bulkier on dogs under 15lbs.
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Because our Lifetime Collars are a fixed length and designed to fit a little looser, they'll be able to wiggle out of it if they're determined enough. In order to keep your best friend by your side, we recommend only using the collar for tags, lights, and other accessories, and using a harness to secure your dog.
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No, while the clamp allows the collar to be repairable, the collar is a fixed-length and can't be adjusted. Use the guide to determine your pups size.
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You can follow this guide to make sure the harness is fitting properly. We recommend keeping the harness snug against their fur so it doesn't get looser during use.
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Unfortunately we're unable to make custom products. We recommend the Lifetime Lite adjustable leashes or Lifetime Lite Collars if you’d like to choose your own length/size.