Products
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We know dogs can surprise us with creative ways of destroying our favorite things and nothing is indestructible to a determined pup. While our product is not indestructible, our lifetime warranty covers any damage, you’ll just have to mail it in. We built our products to be repaired and reuse the clamps & hardware, but if they've somehow managed to destroy the whole thing, we'll replace your item for life.
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Unfortunately we're unable to make custom products. We recommend the Lifetime Lite adjustable leashes or Lifetime Lite Collars if you’d like to choose your own length/size.
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You can watch our short video: Fitting the Lifetime Harness® on your pup
Atlas is a 75lb Labrador and wears a Medium
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Designed to fit looser like a necklace. Between sizes? Size up.
Print the Size Guide at home or watch our video: How to fit the Lifetime Collar.
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We recommend our Lifetime Lite adjustable collars for smaller pups. The Lifetime Collar was designed with larger dogs in mind and might seem bulkier on dogs under 15lbs.
Warranty & Repairs
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Absolutely. We know dogs can surprise us with creative ways of destroying your favorite things. We built our products to be repaired and reuse the clamps & hardware, but if they've somehow managed to destroy the whole thing, we'll replace your item for life.
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You can start a repair through our Returns Portal
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Because we reuse as much of the existing gear as possible, you'll need to send back something in order for us to try to repair it. If it looks like nothing can be salvaged, we'll send you a replacement, but in order to prevent abuse of our liberal return policy, we require all warranty repairs to start with a package from you.
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Although it's not covered under our warranty, we'd be happy to process a resize for you. We charge $20 for a collar resize or $40 for a harness resize. If you're interested, please reach out to support@atlaspetcompany.com for more info.
Returns & Exchanges
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You can start a return or exchange through our Returns Portal.
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We want you to love your APC gear. If you don’t, you can return your order for a full refund within 30 days of your order date. Gear must not be used, dirty or damaged, and it must include the original packaging. Used, dirty, or damaged gear will incur a $10 restocking fee per item.
There are a few rules we don’t make exceptions for after the 30-day return period is over:
- No refunds or exchanges, even for unused items.
- No size or color changes unless the original option was discontinued.
- Personalized products are nonrefundable but can be repaired.
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Yes, we offer free return/exchange shipping for U.S. orders.
Shipping & Delivery
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We’re a small shop but we do our best to get orders out as soon as possible. Typically that means shipping orders out at least twice a week, so please allow 7-10 days for your gear to arrive.
Need your gear faster? Checkout with our Express Shipping option for 2-4 day delivery time. -
Standard shipping cost $6.95 with free shipping oon orders over $125.
Need your gear faster? Checkout with our Express Shipping option for $20. -
Yes, we offer free shipping for orders over $125.
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Yes, we ship our products all over the globe. Please note that free shipping is not applicable for international orders and that shipping rates could vary depending on your region.
We've tried to think of everything but if you don't see an answer to your question above, send us a message at support@atlaspetcompany.com