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Warranty & Repairs

GUARANTEED FOR LIFE, EVEN IF YOUR PUP DESTROYS IT®

We stand behind our products and are proud to offer a lifetime warranty. If your pup successfully manages to break or destroy your gear, just mail it in—we’ll repair or replace whatever’s broken.

Repair

Although we have an incredibly lenient returns policy, there are a few rules we don’t make exceptions for after the 30-day return period is over:

  • No refunds or exchanges, even for unused items.
  • Collars are the only items that can be resized.
  • No color changes can be made unless the original color was discontinued.
  • All repairs must start with sending in your items first. 

How it works

1

Fill out the form below to get started

2

Follow instructions to mail your gear to us

3

We’ll repair or resize your gear and send it back

We do our best to process repairs / resizes within two weeks of receiving the gear. There aren’t a lot of updates throughout the process, so we appreciate your patience while we get it fixed as quickly as possible.


HAVE A QUESTION? SEND US A MESSAGE AT REPAIRS@ATLASPETCOMPANY.COM

Refer a friend and get $10

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